Certified Transport Specialist® (CTS)
Developed by the NEMT industry’s standards body, the CTS® course builds driver professionalism and ensures passenger safety through training in ethics, customer service, and essential operator skills.
The Certified Transport Specialist® (CTS®) is the nation’s first nationally accredited program for the NEMT professional. The curriculum covers a broad range of topics (within 18 modules) and provides the NEMT driver the knowledge and professional skills to deliver exceptional transportation services safely.
Click below to view the course objectives for CTS®
Customer Service: Providing an Exceptional NEMT Experience
Customer Service Quiz
Respect for Others: Understanding Cross Cultural Diversity
Cultural Diversity Quiz
NEMT Professional Conduct and Behavior
Professional Conduct Quiz
Essential Requirements for NEMT Operators
Essential Requirements Quiz
Safely Transporting Mobility Device Passengers
Mobility Device Quiz
Upon completion of the CTS® course, the NEMT professional will be nationally certified for three years.